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FAQ
Got a question? Find our FAQs here. If yor question hasn’t been answered here, drop us a line or use our CONTACT form
Refund
Our refund process is designed to be straightforward. Once we receive your returned item and verify its condition, we initiate the refund process. Refunds are typically processed within 5 business days and credited back to the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
If you receive a damaged or defective item, we sincerely apologize for any inconvenience. Please contact our customer support team within 5 days of receiving the product, and we will guide you through the return process. Once the item is returned and inspected, we will issue a full refund or offer a replacement, as per your preference.
Yes, we understand that circumstances may necessitate returns, and we strive to provide a hassle-free experience. As part of our commitment to customer satisfaction, we do offer refunds for the shipping costs associated with returned items. This ensures that our customers can shop with confidence, knowing that they won’t incur additional expenses if they need to return a product. Please refer to our detailed return policy for more information on the refund process.
Delivery
Our estimated delivery times for international orders from France may vary based on the destination. Typically, deliveries to major cities take approximately 7-14 business days, but this can be influenced by factors such as customs processing and local postal services. We provide tracking information for all international shipments, allowing you to monitor the progress of your order in real-time.
Shipping costs for international orders are calculated based on the destination and the weight of the package. During the checkout process, you will be able to view the shipping costs associated with your specific location. We strive to offer competitive and transparent shipping rates, and we are committed to providing you with the most cost-effective and reliable delivery options.
Our standard delivery time for orders within France is typically 2-5 business days. Please note that this timeframe may vary based on the specific location and any potential external factors affecting the postal service. You can track the status of your order using the provided tracking information to stay informed about the delivery progress.
Yes, we offer express shipping options for deliveries within France and Europe. During the checkout process, you can select the express shipping option to receive your order more quickly. Express delivery times typically range from 1-3 business days within France and 2-5 business days for European destinations.
Shipping & Returns
Tracking your order is a seamless process. Once your order is dispatched, you will receive a confirmation email with a unique tracking number and a link to our tracking portal. Enter the tracking number on our website, or click the provided link, to stay updated on your shipment’s real-time status and estimated delivery date.
We want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, our hassle-free return policy allows you to return it within 14 days of receiving your order. Visit our Terms & Conditions page for detailed instructions on initiating a return. Please note that returned items must be in their original condition with tags attached.
Payment
We strive to make your shopping experience convenient. Currently, we accept payments through major credit cards (Visa and MasterCard,), as well as digital payment options such as PayPal. This diverse range of payment methods ensures flexibility and security for our customers.
Absolutely. We prioritise the security of your payment information. Our website employs industry-standard encryption technology to safeguard your data during the checkout process. Your credit card details are processed securely, and we do not store any sensitive information on our servers. You can shop with confidence, knowing that your privacy and security are paramount.